Implementation Executive

, Home Based

 

Post Title: Implementation Executive

Business Unit: Sales

Responsible to: Implementation Manager

Accountable to: Head of Sales

Purpose

· Support Implementation Manager with the onboarding of new clients and products.

· Track projects to ensure products launch within agreed timeframes.

· Assist in minimising the time taken from contract sent to client to product launch.

· To work in partnership with the sales team to deliver on their core purposes through effective support, processes, and activity.

· To create and maintain internal processes, knowledge bank to create clarity and efficiency.

· Support client registration and usage through a variety of internal processes and activities.

Principal Duties

· Liaising with customers as well as internal stakeholders.

· Using in-house software to create & customise benefit products to client specification.

· Multi-tasking across different projects and dealing with multiple accounts and requests at the same time.

· Documenting customer requirements and tracking projects in progress.

· Assist with identifying timelines and managing customer expectations on product implementation.

· Working collaboratively with the wider business to deliver effective client product launches.

· Ensure that projects are delivered on time so that benefits and expectations at Launch and thereafter are realised

· Work with the sales team to support the relationships with clients and maintain effective everyday communication with them, through various channels including phone and shared email inbox.

· Working with data from various sources and manipulating as required using MS Excel to produce accurate reports and spreadsheets for both clients and for internal requirements and requests.

· Creating Management Information reports for clients to the agreed format, utilising the required tools i.e. Google Analytics and actively looking for enhancements to improve.

· Creating prospect Pitch Packs and Proposals, ensuring consistency in delivery, whilst actively looking for efficiencies and enhancements

· Manage and own queries raised by clients through to effective resolution, escalating to Sales or Operations and suppliers when necessary.

· Hosting and supporting Webinar activity to enhance the understanding and usage of the benefits and services available to employees.

· Fully support the maintaining and updating of Zoho CRM to ensure data accuracy, compliance, and true reporting, including the uploading of associated documents.

· Work with the Marketing team to ensure relevant B2B Communications are received and utilised

· Create and maintain the documentation for internal processes to ISO 9001 standard to ensure all clear and simple to understand.

Skills

Essential:

· Communication – Professional and clear communication skills with the ability to build strong relationships. Articulate and tactful both on the phone and face to face with effective written and numerical skills.

· Sales Competency – Identify customer needs and escalate sales opportunities.

· Organisation – excellent planning and organisation skills with a high level of attention to detail.

· Systems – High level of IT literacy required, including but not limited to MS Office: Word, Excel, PowerPoint, Outlook, MS Teams

· Fast Learning – Detailed knowledge of the company’s products is essential to the role and will need to be understood quickly.

· Multitasking – ability to coordinate several projects running simultaneously

· Prioritisation – work load needs to be managed and tasks need to be prioritised to meet deadlines and timeframes utilising problem solving and decision making skills

· Team work – collaboration with a range of teams and being willing to take on new challenges, demonstrating innovation and initiative to suggest new ideas or ways of working

Desirable

· An understanding of how salary sacrifice employee benefits work is desirable but not essential.

· Experience in project management is desirable but not essential.

General

· Take responsibility for own continuing professional development and keep up to date by reading relevant journals, attending networking meetings and relevant courses.

· Be a credible ambassador for the company at all times when communicating with external organisations so that the Company’s reputation is maintained and best interests served.

· Undertake any other reasonable duties appropriate to the role as business needs require.

· Adherence to the requirements laid down in Vivup’s Business Management System for ISO9001 and ISO27001 accreditation.

This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.

This job description is subject to review and development from time to time in liaison with the post holder.

As an employee of the company you will be required to adhere to all the organisations policies and procedures.

Qualifications

GCSE Level standard or equivalent experience

Standards of Business Conduct

The post holder will be required to deal honestly with the organisation, with colleagues and all those who have dealing with the organisation including suppliers, partners and customers.

Confidentiality

To ensure confidentiality in all matters relating to clients, to staff personnel issues and to information obtained during the course of employment. To not release such information to anyone else other than acting in an official capacity. To comply with the regulations of the Data Protection Act and any associated legislation.

Performance Review

This job description only covers the key result areas and as such does not intend to provide a comprehensive list of objectives. Specific objectives will be subject to annual review in consultation with the postholder and may develop to meet changing needs of the company.

Equal Opportunities

The organisation aims to maintain the goodwill and confidence of its own staff, customers and suppliers. To assist in achieving this objective, it is essential that at all times employees carry out their duties in accordance with the organisations Equal Opportunities Policy respecting the differing backgrounds of colleagues and clients. VIVUP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Health and Safety

The post holder will be required to observe local Health and Safety arrangements and take reasonable care of him/herself and persons that may be affected by his/her work ensuring compliance with the requirements of the Health and Safety at Work Act (1974).

Health and Safety

The post holder will be required to observe local Health and Safety arrangements and take reasonable care of him/herself and persons that may be affected by his/her work ensuring compliance with the requirements of the Health and Safety at Work Act (1974).

Reference ID: Implementation Executive

Application deadline: 30/06/2021

Expected start date: 30/06/2021

Salary: £20,000 – 24,000

Job Type: Full-time

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