North Tees & Hartlepool NHS Foundation Trust

Tony Wilson, Head of Commercial Development

We have worked with Vivup for over 12 years now and enjoy a great working relationship in providing our staff with various salary sacrifice benefits.

Over the years, which started with just Cycle to Work, we have introduced Home Electronics, Gym Membership and Child Care Vouchers, all now accessed through the Vivup portal.

What has been impressive is the flexibility of Vivup in adapting the portal and services to meet our Trust requirements for each scheme and window for offering these schemes. Their account management and support has always been excellent with any issues or questions answered within 24 hours.

We have over 1,000 staff registered on the Vivup portal who have all been able to place their orders and browse benefits. Working alongside our payroll team the on-line system and customer service support have managed to deal with staff questions and queries effectively.

Reaching out to our 5,000 staff is difficult but with new innovative ways of communication and support by Vivup this has helped us to reach most of our staff with 20% now registered on the portal within 12 months.

As a Trust we have really benefited from the partnership working with Vivup and would highly recommend them to other NHS organisations who are looking to run salary sacrifice schemes for their staff.


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