Employee Assistance Programme (EAP)

Here to listen 24/7

Understanding the pressures of work is the first step to improving the awareness of not only your own mental health, but that of those around you. Vivup’s team of mental health support specialists – led by clinicians with over 45 years of experience – can offer help and advice on a whole range of personal issues

From day to day challenges at home, to mounting pressures in the workplace, the EAP team at Vivup are here to listen. We offer differing levels of support to employees, including a 24/7/365 telephone helpline, face to face counselling, online Cognitive Behavioural Therapy (CBT) workbooks and additional support and training services

Frequently asked questions

The service is accessible 24 hours a day, 7 days a week, 365 days of the year including public holidays and bank holidays.

Our in-house, fully trained counsellors and support specialists answer all calls.

The service is designed to provide advice, support, information and counselling to individuals on a wide range of emotional, personal and work-related issues. Every call into the service is both clinically and risk assessed in order to determine the appropriate level of intervention.

24/7 Telephone Support/Advice and Structured Counselling

The 24-hour telephone helpline is responsive, confidential and totally independent, acting as an invaluable support for employees in crisis who need advice and short-term low intensity support.

The counsellors assigned to your organisation can also facilitate structured telephone counselling, should a client prefer this method of support.


Virtual Clinic & Online/Digital Counselling

Virtual Clinic counselling offers a robust and reliable way for our counsellors to connect to clients via secure video link. Clients and counsellors can connect from any device (tablet or mobile phone).  Virtual Clinic enables clients to carry on with the face to face approach, but from the comfort of their own home or any location they choose.


Face to Face Counselling

Vivup counsellors and Psychotherapists have a variety of clinical training and expertise and clients will be allocated to counsellors who have the clinical training and experience that best meets the client presentation. Clients who would benefit from particular interventions will be offered an appointment with a suitable clinician i.e. CBT. We can also deliver a virtual clinic alternative to this service.


Drop in Clinics

Drop-in Clinics enable you to provide your employees with confidential proactive and reactive support which can assist the organisation in providing enhanced provision to staff in challenging or difficult circumstances. We can also deliver a virtual clinic alternative to this service.

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